Ra99 Terms & Conditions

1 Introduction & General Information

These terms and conditions form a legal agreement between the ra99 platform (ra99.pro) and its users. By creating an account or using the platform, you are deemed to have fully accepted these terms and conditions.

Ra99 is an international-standard online gaming platform built specifically for users in Bangladesh. Our goal is to provide a safe, transparent, and entertaining environment. These terms and conditions may be updated from time to time, and continued use of the platform after any changes constitutes your acceptance of the revised terms.

2 Eligibility & Age Requirements

The following requirements must be met to register and participate in gaming on the ra99 platform:

• You must be 18 years of age or older.
• You are joining the platform of your own free will and in sound mental health.
• Online gaming is not legally prohibited in your jurisdiction.
• You are not on ra99's self-exclusion list and have not previously been banned.
• You are using a valid and active mobile number and email address.

3 Account Registration & Verification

To successfully create an account on ra99, you must provide accurate and complete information. Opening an account with false details is a direct violation of our terms and conditions.

• Each person may operate one account only.
• Your real name, date of birth, and contact details are required when creating an account.
• A national ID card or passport may be required for KYC (Know Your Customer) verification.
• Keeping your account password secure is entirely your responsibility.
• Sharing or transferring your account to another person is not permitted.
• Ra99 reserves the right to suspend an account if suspicious activity is detected.

4 Deposits & Payment Methods

Depositing on ra99 is easy via Bangladesh's popular mobile banking services. Every deposit transaction is processed through encrypted channels.

• Accepted payment methods: bKash, Nagad, Rocket, and USDT.
• The minimum deposit amount is BDT 500 (five hundred taka).
• Deposits are typically credited to your account within 1–15 minutes.
• Payments from third-party accounts are not accepted.
• Ra99 is not liable for deposits sent using incorrect details.
• Contact our support team if you experience unusual delays in deposit processing.

5 Withdrawal Policy

Withdrawing funds from ra99 requires following a specific process. To ensure security, withdrawals are only processed on verified accounts.

• KYC verification must be completed before a withdrawal can be processed.
• The minimum withdrawal amount is BDT 500.
• Standard withdrawals are processed within 3–15 minutes.
• The maximum daily withdrawal limit is determined by your account level.
• Wagering requirements must be fulfilled before withdrawing any bonus winnings.
• Withdrawals may be temporarily suspended in cases of suspicious activity.

6 Bonus & Promotion Terms

Ra99 regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms, which you should read carefully before claiming.

• The welcome bonus is for new members only and can be claimed once.
• Each bonus has a specific wagering requirement.
• Bonus funds cannot be withdrawn directly — they become withdrawable only after the required wagering amount has been met.
• Multiple bonuses cannot be active at the same time.
• Accounts found to be abusing or manipulating bonuses will be closed.
• Ra99 reserves the right to modify or cancel any bonus offer at any time.

7 Gaming Rules & Fairness

All games on the ra99 platform are operated to international standards. A certified RNG (Random Number Generator) system is used to ensure fair and unbiased outcomes for every game.

• All game outcomes are entirely random and not predetermined.
• Ra99 has the final say on game sessions interrupted due to technical issues.
• If your internet connection drops during a game, your stake may not be refunded.
• The dealer's decision is final in Live Casino games.
• Any attempt to break game rules will result in that round being voided.
• Any technical issues during a gaming session must be reported within 24 hours.

8 Prohibited Activities

The following activities are strictly prohibited on the ra99 platform. Violations may result in permanent account closure and forfeiture of your balance:

• Operating multiple accounts or multi-accounting.
• Registering using a false identity or fraudulent documents.
• Bonus abuse or system manipulation.
• Using any automated software or bots.
• Money laundering or any form of illegal financial activity.
• Threatening, harassing, or disrespecting other players.
• Attempting to breach the platform's security systems.

9 Responsible Gaming

Ra99 believes gaming should be a source of fun, not addiction. That's why we provide dedicated tools and resources to support the well-being and safety of our players.

• You can set daily or weekly deposit limits for yourself at any time.
• You can activate self-exclusion for a set period of time if needed.
• Gaming break reminders can be enabled for your sessions.
• If anyone shows signs of addiction, our support team is here to help.
• You may request permanent closure of your account at any time.

10 Data Protection & Privacy

Your personal information is extremely important to us. ra99 follows a strict data protection policy and will never sell or share your information with third parties under any circumstances.

• Your information is protected with SSL encryption.
• Your data is used solely for service delivery and legal compliance.
• KYC documents are stored on secure servers.
• You may request correction or deletion of your personal data.

For more details, visit our Privacy Policy View the page.

11 Account Closure & Suspension

Ra99 reserves the right to temporarily or permanently suspend an account under the following circumstances:

• Violation of any clause in the Terms & Conditions.
• If fraud or deception is proven.
• Failing KYC verification or submitting false information.
• Extended periods of inactivity (more than 12 months).
• At the direction of a legal or regulatory authority.

12 Rule Changes & Updates

Ra99 reserves the right to modify, add to, or revoke these terms and conditions at any time. For significant changes, notice will be sent to your registered email or posted on the platform.

Continuing to use the platform after any changes are made will be considered acceptance of the updated terms. Please visit this page regularly to stay informed.