Your personal data is our most important asset. ra99 upholds a strict privacy policy, and every piece of your information is stored with the highest level of security. On this page, find out — what data we collect, how it is used, and what your rights are.
All your data is protected with 256-bit SSL encryption, making it virtually impossible for hackers or third parties to access.
Ra99 never sells or rents your personal data to advertisers or any other company.
You can request deletion of your stored data at any time. It is your right.
We are always transparent about how your data is used. There are no hidden purposes.
In the event of a security incident, we will notify affected members directly within 72 hours.
Ra99's Privacy Policy is built and operated in accordance with GDPR and international data protection standards.
Ra99 (ra99.pro) is one of Bangladesh's most trusted online gaming platforms. Our Privacy Policy ensures full transparency about how we collect, use, store, and protect members' personal information. By creating an account or using our services on ra99, you are considered to have accepted this Privacy Policy.
We know you have many options. That is why ra99 has always valued earning your trust above everything else. Our Privacy Policy is written in plain, straightforward language so you understand exactly where your data goes and how it stays protected.
Ra99 collects only the data necessary to deliver services, ensure security, and meet legal obligations. Collecting unnecessary information is against our policy.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, nationality | KYC verification & age confirmation |
| Contact Information | Email, mobile number | Account communications & security messages |
| Financial information | Payment methods, transaction history | Deposit & Withdrawal Processing |
| Identity Document | NID, passport number | KYC verification & fraud prevention |
| Technical Information | IP address, device type, browser | Security Monitoring & Fraud Prevention |
| Gaming Information | Betting history, favorite games | Responsible Gaming & Service Improvement |
Ra99 uses your data for specific, defined purposes only. We never use your information for irrelevant or unauthorized activities.
Ra99 uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser that help the website recognize you.
Essential for login sessions, security, and core functionality. These cannot be disabled.
Helps improve our services by analyzing user behavior. You can keep these disabled.
Used to remember your language, theme, and preferred game settings.
Used to show relevant offers. You can disable these at any time through your browser settings.
Cookies can be managed through your browser settings. However, disabling essential cookies may cause some features to not function properly.
Ra99 uses industry-leading security technology to protect your privacy. Our security team monitors all systems 24/7.
All data transfers are secured with 256-bit AES encryption — bank-level security.
OTP-based two-factor authentication for added account security.
Ra99 retains your data only for as long as necessary. Even after account closure, certain information may be kept for a defined period to meet legal obligations.
| Data Type | Retention Period |
|---|---|
| Account information | 5 years after account closure |
| Financial transaction records | 7 Years (as required by law) |
| KYC documents | 5 years after account closure |
| Gaming Log | 3 Years |
| Cookie & session data | 30 days to 2 years (depending on cookie type) |
| Support Contact | 2 Years |
Once the designated retention period expires, data is securely deleted or fully anonymized so that identification becomes impossible.
As a ra99 member, you have full control over your own data. Your key rights are outlined below:
If you would like to know what data we hold about you, submit a request and we will respond within 30 days.
If any of your data is inaccurate, you may request a correction and we will update it promptly.
You may request deletion of your data provided there are no legal obligations requiring its retention.
You may request that the processing of your data be restricted under certain circumstances.
You may request a copy of your data in a structured, portable format.
You may object to marketing communications or to specific types of data processing.
Ra99 strictly does not provide services to anyone under 18. Age verification is mandatory at registration, and a member's age is reconfirmed during the KYC process.
Ra99 may update this Privacy Policy from time to time. Members will be notified in advance of any significant changes via email or through the platform.
For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please reach out to our Data Protection team. We're always here to help.
For any privacy-related matters, email us at: [email protected]
Our support team is available 24/7 via Live Chat to provide instant assistance.
Your privacy is always the top priority at ra99
All data is stored on servers protected with the highest standard of encryption.
You always know where and how your data is being used.
View, update, or request deletion of your information at any time.
Operated in compliance with GDPR and global data protection standards.
Ra99 is committed to protecting your privacy. Enjoy your games in a secure environment and claim your 150% welcome bonus.